Terms and Conditions

Lucky Star Solution Co., Ltd. has developed this website for the purpose of the online product and service purchase order for customers/users (“You”). We hereby request for your kind attention to read and comply with the use of the website Terms and Conditions for your own benefits. As the Company has the policy in continuous development and improvement of the services rendered in the website, this Terms and Conditions may be amended from time to time. The Company, this, requests you to inspect such Terms and Conditions regularly. Any activities which have been done on this website shall be deemed that You accept and consent to be bound by the Terms and Conditions as specified herewith and its future amendment and under the laws in all respects. In this regard, the Company reserves the rights to change the Terms and Conditions without prior notice.

Definitions

Under these Terms of Service, unless provided otherwise, any of the following “words” and “expressions” shall be defined as below:

1. Acceptance of Terms of Service

Terms and conditions as specified below (hereinafter called “Terms of Service”) are agreements made between Luckystar Solution Co.,Ltd. and other affiliated companies as a service provider of websites and applications to user or member of Luckystar Solution Co.,Ltd. As user please read these Terms of Service thoroughly and completely before starting the use of the service.

This Agreement governs and sets out the operating guidelines for the use of Luckystar Solution Co., Ltd.'s website and application, which is solely subject to Luckystar Solution Co., Ltd.'s policies and discretion.

• The use or service of the Luckystar Solution Co., Ltd. website or application is conditioned on the condition that the user agrees to the terms and conditions of this agreement without alteration or waiver of any kind materially different from the provisions of this agreement. Users are not considered permitted. (Either directly or indirectly) to use or services on the website or application of Luckystar Solution Co., Ltd. Unless the user has agreed to the terms and conditions specified in the agreement before starting to use or service. If the user does not accept these terms or conditions please do not access or use services on the Luckystar Solution Co., Ltd website or application.
• User access to use or services, download, chat, communicate, subscribe, press menu, press any command or pressing to the next page on the website or application will hold the user's electronic signature which is user intends to fully understand and agree to abide by all terms and conditions outlined in this agreement and regulations in all respects by the policies of Luckystar Solution Co., Ltd., By expressing this intention, it creates a legal binding, valid and irrevocable.

2. Scope of product warranty and service

• The company is willing to change or return the product if the user finds quality problems within 7 days after receiving the product.
• The company guarantees the product quality according to the conditions stipulated in the contract, quotation and product warranty card.
• The company provides after-sale service both WALK-IN and ONSITE SERVICE depending on the type of product following the conditions set by the company
• The company reserves the right to warrant only products that have not been modified, not being repaired before by anyone other than the Company's technician and has not been damaged due to transportation, accidents, improper use, installation and use other than specified in the product manual, the condenser is clogged or dirty due to not periodic cleaning, negligence, natural disaster, or the instability of electricity.

3. Repair Terms and Conditions

• The company guarantees the quality of the repair and replacement parts for 90 days, excluding the normal product quality warranty period.
• The company staff will clearly clarify details of the problem, solution, service price and service conditions in order to be agreed upon before providing the service. Including clarification of repair results and the customer signed for acknowledgment upon completion of the service. Therefore, the customer acknowledges and understands the terms and conditions of that service clearly.
• Business hours for repair service work are on Monday – Saturday from 8:00 AM - 7:00 PM, closed on Sunday and public holidays. However, after-hours service may occur, but there will be additional costs according to the agreement on a case by case basis.
• The company has provided a technician team for service in major provinces nationwide and able to provide service within 48 hours after the problem is reported. However, the island area may incur additional costs, which the company will make an agreement with the receiver before providing the service.

4. Intellectual Property Laws

Please be informed that, under protection of Intellectual Property Laws, the rights of the texts, pictures, sound, content, trademarks, service marks, names, trade names, presentation, information, news and any components appeared in this website solely and legally belong to the Company and are protected under the intellectual property Laws of Thailand. Should any person imitates, counterfeits, copies, modifies, publicizes, distributes, makes available for rent or commits any action for the commercial benefit or unlawful benefit on the abovementioned intellectual property without any prior written permission from the Company in any cases, the Company shall ultimately proceed with the legal proceeding against the infringer and the right of the use of this website shall immediately be terminated if the users violate any of the Terms and Conditions of the use of this website.

5. Protection of Personal Data and Rights of Data Owners

Privacy Policy the Company strongly intends to protect the privacy and personal data. The Privacy Policy can be studied here. Click

6. Applicable Laws

These Terms of Service or other related contracts shall be subject to and governed by the laws of the Kingdom of Thailand.